FAQ
ORDERS & PAYMENTS
Where can I find your products? How can I place an order?
Please visit the ‘shop’ tab or ‘browse the collection’ on the home tab, to find the available products. Click on any item to visit the relevant product page and see more photos and a description of the product. Use the “Add to Cart” button to select the product(s) you would like to purchase. Once you are done shopping, click on the cart icon from the main menu (top right corner) and click “Buy” to proceed to the checkout page and place your order.
What payment methods do you accept?
You can pay via Card (Visa, Mastercard) and PayPal.
Why my payment doesn't go through?
If you are using a card, quite often the issue is with your bank and the fact that you are making an international purchase / they may not recognize the domain. Please get in touch with them to resolve the issue or try using another card or payment method.
Problems in receiving your order or dispatch confirmation email?
Please check the email account used to complete your order. Your order confirmation email (as well as dispatch confirmation email if your order includes physical items) should be there. If you can’t find your email, please:
- Make sure you are checking the same email account you used for your order with us.
- Remember that confirmation emails may take up to 24 hours to reach your inbox.
- Try checking your junk / spam folders.
- Search your email account for “Mimosa Collective", hello@mimosacollective.com, your order number or name of items purchased.
Can I change my order?
Unfortunately, we will not be able to make any amendments to your order after you have placed it with us. Please double-check your order before completing your purchase.
What can I do if I entered my details incorrectly?
Unfortunately, we cannot make any amendments to your address after your order has been placed. Please double-check your address during checkout as your order will be delivered there and you will be responsible for retrieving it. If your order is returned to us due to non-delivery or incorrect address, it will be automatically canceled and refunded and you will need to create another order again. You will not be refunded for postage as we have incurred the cost of sending you the order.
What can I do if I made a duplicate order?
If you have placed the same order more than once, please get in contact with CS team via customercare@mimosacollective.com. Please note that we cannot guarantee cancellation requests will be successful as this depends on the status of your order when your request is reviewed. It can take our team up to 48 hours to review your ticket and by then, your order might already be fully processed.
LOGIN
What is my login?
Your login is the email you used if you have previously purchased anything from us. Try signing up again with your email to know if you have used that email before.
How do I reset my password?
Go to checkout and select “login here”. Enter your email address and then click below the login button, where it says “Forgot Password? Reset it here”. If your email address is correct and you already have an account you’ll receive an email with further instructions.
RETURNS & REFUNDS
Can I return/exchange my product?
You can find more information on our Return & Exchange page here.